Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Rough Patch customer support features you may be required to submit personally identifiable information. For example, when you book a session, make purchases, contact our team, request to receive communications, create an account.
This personal data includes your:
Contact details including name, email, mobile telephone number and billing address
Login and account information
Personal details including date of birth
Payment or credit card information
Personal preferences including marketing and cookie preferences
How we use the personal data we collect:
Providing Services You Request
When you use our site we will use your data to provide the product or service you have selected. For example, if you make a purchase on the Site store, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, appointment event or promotion. If you reach out to our reception team, we will use information about you, such as payment information, or the product, ticket or session you have purchased to help you resolve a problem or question.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rough Patch takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.
Disclosure of your information
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Your privacy is important to us.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.
Call: 02 7226 0809
Rough Patch - Affordable Counselling & Mental Health Supports,
443 Parramatta Rd, Leichhardt NSW 2040
This Policy is effective as of August 2020